Guest Services Opening Procedure
When driving in check Wallgrove Road, Wonderland Road and Car park for cleanliness. If cleaning required contact 540.
On arrival collect radios and keys for the day. Check walkway from post to reception. If cleaning required contact 540
Check in trays in reception and operations. Check for any tickets/admission requirements for the day and distribute accordingly.
Collect milk for Coach Captains Lounge
Switch off lights (Int. tunnel and booth area, if on) located at Cash Control entrance.
Check drains and tiles at Plaza Entrance (Turnstile end). If cleaning required contact 540
Settle G2 EFTPOS and print test ticket
Open Coach Captainâ€™s Lounge:
Milk in fridge (Minimum 2 Litres)
Turn on TV
Check Bench tops and coffee table
If Cleaning required contact 540
Turn off lights (around GR building, if on) located in park services storeroom next to toilets
Close toilet doors (if open)
Settle all EFTPOS in bottom GR
Print test tickets in bottom GR
Test all tickets at WLP Entrance
Unlock Retail Plaza Shutters, however do not open until 9am.
Settle EFTPOS in all booths
Print test tickets in all booths (Weekends, Public and School Holidays Only)
Collect EFTPOS reads and settlements and take to Cash Control (Before 10am)
Check all booths for cleanliness and stock levels. Re-stock as required.
Update Rides Closed boards in International and booths.
Conduct Front Gate walk paying attention to
Counter tops at all windows
Bins and ground area between Plaza and booths
International tunnel garden beds
Bus stop area for gum, graffiti. stickers etc
Walkway between Bus stop and main stairs
Stroller ramps on both sides of the stairs
Grassed area on both sides of the stairs
Main gate stairs including garden beds and logo. Look for weeds and remove if present.
Walkway from bottom of stairs to ticket booths
Check this area for puddles and contact 540 to squeegee if required.
Ensure bollards are in place at Wonderpass Sales area.
Open shutters between 8.55am and 9am.
Place staff into booths as they arrive. Ensure all are briefed in regard to anything for the day.
Ensure lunches are roster.
If additional staff are required (due to lateness or sick days) they can be sourced from many areas within the department. Always remember that to strengthen one area you may be weakening another. Always try and have a contingency in place to counter any problems that may arise. Try and anticipate where you may encounter problems prior to them arising.