Front Gate Attendant â€“ Turnstiles
Guest Services Manager
Objective of Position
To provide effective, efficient and accurate daily entry procedures, whilst demonstrating excellence in guest service.
Key Result Areas
Offer guest service as your top priority to both internal and external guests.
In the capacity of your role, provide the highest quality service and environment for people of all ages and culture.
Be prompt and arrive ready for your assigned shift. Proceed to turnstiles and remove the appropriate amount of covers. Obtain the your radio and stamp from Guest Relations to prepare yourself for the day.
Perform accurate, efficient and safe operation of all entry processes from opening to closing. Remaining alert and aware of all guests internal and external in your working vicinity.
Respond to all guests needs or complaints in a professional manner at all times, bearing in mind both the guestsâ€™ and organisationsâ€™ requirements. Follow through with the appropriate action.
Follow all safety procedures, policies and signage to ensure a safe and efficient arrival of all guests and staff into the park.
Each employee of Wonderland Sydney has the responsibility to ensure that their actions at work do not endanger the health, safety and welfare of others at work. Additionally all employees are expected to comply with all reasonable directions from their manager or supervisor in the interest of health and safety.
Employees will also be accountable to their supervisor and manager for:
Perform additional duties as directed by the Team Leader and/or Guest Services Manager.
guest service offered.