08/01/2003

GUEST RELATIONS INCIDENT REPORT

 

NAME: Guest

 

ADDRESS:

 

PHONE:

 

DATE: 8.1.03 TIME: 4.30pm

 

INCIDENT SPECIFICS:

 

Guest came to Guest Relations to complain about The Beach area and staff member. They said that they approached a lifeguard to report some “poo” that was in the Baby pool. They claim that the staff member laughed about it however did arrange for it to be removed. They felt that it was inappropriate for the staff member to laugh about something like this.

 

They also wanted to advise us that they saw people in the main pool fully clothed including shoes. Again they didn’t think this was appropriate in a public pool.

 

All in all they felt that the lifeguards weren’t being diligent enough in their duties to allow these things to happen.

 

 

STAFF INVOLVED: Beach Lifeguards