GUEST RELATIONS INCIDENT REPORT
26th March 2002
Mr X came into Guest Relations and threw his wonderpasses onto the counter demanding a full refund of his annual passes because he was not happy with the state of Little Wonders Land. X had travelled all the way from Adelaide expecting that nothing had changed form his previous visit in April. X had purchased a wonderpass last April knowing that he would be returning in the Easter holidays with his family again. On his recent visit he was disappointed with Little Wonders Land, saying that Carousel was a disgrace and Fred Flintstones splashdown was a favourite and it was not even operating, but looked a complete mess with stuff everywhere. He said that there was not even any information posted at the front to say that a whole theme area had been destroyed.
I said to X that it was not really justified why he wanted a refund. It was only his second visit on the passes and they expired in less than a month. I explained to him that Little wonders Land was going through refurbishment and would need to be patient for the new and improved re-themed area. He settled down a little and was more reasonable to deal with after explaining all this. He still wanted his refund and someone higher to talk to.